 How to stop looking at the horse manure: innovation and how to make it happen In Part 1, I looked at why disruptive innovation often comes outside and suggested that those who resist change do so even at their own peril – literally, sometimes, in life and death situations. So it is hardly a surprise that even whilst espousing business transformation, lawyers resist the very changes they aspire to.
Of course, the legal services industry is not life and death. And no, I’m not going to make the Bill Shanklin jest about it being far more serious than that. Except, sometimes it is. Sometimes human liberty, even life, can be at stake. Sometimes it does not even need to be so dramatic for a matter to have a life changing impact: being removed from accommodation unlawfully or having a judgment entered against you. With the withdrawal of legal aid there is a pressing social need for legal services to be made cheaper and more readily available to the poorest and least able in society.
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